Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance staff is educated to instantly take care of all Linux hosting clients’ requests and assistance demands. Through our ticketing system, you will be able to fill in your inquiry and a support team member will, no doubt go back to to you in less than max an hour. Actually, practice has revealed that the standard response period is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our help support service is provided by a crew of certified professionals who are ready to respond to your issue immediately. You can easily get hold of the technical support team by starting a help support ticket from your Online Control Panel or by posting us an e–mail. On working days, you may also contact us on the telephone or use the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Secure Web Hosting has built–in a comprehensive practical knowledge base into the Control Panel so that you can get valuable step–by–step instructions whenever you want. Each area of the Control Panel features its own contextual help area offering a selection of how–to posts. We have also made educational videos to offer you with a more effective idea of the simplest way to execute any presented procedure.