Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Time Guarantee

  • Every help request you submit to us will be responded to within maximum 1 hour. If for any reason whatsoever your trouble ticket or e–mail requires further assistance from a system administrator, we will forward it and leave a note to inform you that your issue is being worked on. If you order the Optional Managed Services package, all of the server administration tasks included there will be performed at a time of your liking.

  • Top quality support service
  • A Premium Customer Care Service

  • Our client support staff will be online for you round–the–clock if you need assistance with our Online Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated server. And if you require assistance tackling all the standard admin tasks on your server, you can take a look at our Optional Managed Services package, which includes backup hard disk space, weekly OS updates, troubleshooting and installation procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center
  • A User–Friendly Help Section

  • Each Linux dedicated hosting server includes our cost–free Online Control Panel, which boasts a comprehensive knowledge base and a selection of step–by–step video tutorials. Whenever you require help with the Online Control Panel, just click the Help or Videos buttons situated in the top right corner.