Although this is not the most importantaspect to recognize a trustworthy hosting provider from a bad one and a reseller from a real supplier, being able to call and talk to a live person is an indicator that you are not working with a one-person company and that you can reach somebody when you're in need of assistance. The phone support for web hosting services may range from standard to dedicated, thus the issues that can be resolved with a call vary based on the particular service provider. Usually, these issues are simpler and include billing or first level technical issues because more complex problems usually need a support ticket where both you and the sysadmins can follow what is going on with a specific issue. However, being able to call your provider can save you a lot of time and efforts for the countless small issues which may eventually show up at the time you manage your website hosting account.

Phone Support in Hosting

As we have live telephone support 14 hrs a day, you have the option to call us and talk with our customer support representatives to find out more about any of the Linux hosting that we provide and make sure that our servers match the system requirements for your web sites before buying anything. For your benefit, we have phone numbers on 3 continents so you are able to call the one closer to you - in the USA, Great Britain or Australia. In case you are already a customer, you can call about general and billing issues, and about some tech ones. If the problem is strictly technical or it can take more time to analyze, you'll have to go through our ticketing system, which will allow both you and our tech support crew to track the info supplied by both sides.

Phone Support in Semi-dedicated Hosting

Every time you want additional information about the semi-dedicated services that we provide, you are able to call any of the three support phone lines that we have worldwide - in the United States, the United Kingdom and Australia. By doing this, you can check ahead of time if our services are appropriate for your websites. In case you are already our client and you've got a semi-dedicated account, you are able to reach us on the phone for 14 hours a day about any type of billing or common questions. For strictly tech problems you'll need to employ our ticketing system so as to contact our tech support since someissues just need extra time to be taken care of, still we will assist you over the phone with a number of minor tech problems as well, saving you time and efforts.