If you ever have any questions connected with the hosting service or you face a problem with your sites, you’ll need to contact the respective web hosting company’s customer support team. It may not make any difference how soon they will respond when you have a general question, but a problem like a failed web application update, for example, may result in your site becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be down. In case you offer services or goods online, any downtime will affect your website in a damaging way and you may lose current or potential customers. A lot of web hosting providers, primarily resellers, answer trouble tickets and emails within twenty four hours, but in the Internet realm this is way too long, as clients will rarely go back to a website that isn’t working correctly over an extended time interval.

One-Hour Response Guarantee in Hosting

Our Linux hosting include a sixty-minute reply guarantee, so no matter what enquiry or issue you might have, we will always be there to lend a hand. The fact is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client care team members will be at your service 24x7, even on official holidays and weekends, which goes to say that you’ll get instant assistance anytime you need it. We know precisely how priceless time can be, so by the time we reply to your trouble ticket or email, we will have looked into the matter and, if we haven’t worked out a solution, we will give you more info about what you need to do on your end, if the situation necessitates it. With our support service, you can be certain that there will be somebody to help you momentarily, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our technical support engineers are available all the time and they’ll reply to any trouble ticket that you post through your web hosting Control Panel within maximum 60 minutes. The response time is guaranteed irrespective of whether you’ve got a generic question relating to your semi-dedicated server or you stumble upon some complication and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we will be there to help you, as we are available 24x7x365 to cope with any general, billing or technical issue. If you get in touch with us about anything that’s within our capabilities, we’ll resolve it before we reply to you, which suggests that you won’t have to wait around for hours or even days while the problem persists. If there is something that you need to do on your end, we’ll provide you with the required info – what possible solutions to try, what steps to take, etc.