There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a support ticket system. It is the least complicated form of communication for a variety of reasons. If no client support staff representative is available at the moment and they are all engaged, a phone call may not be answered, but a ticket will always hit home. Also, you can copy & paste large pieces of info without needing to worry about spelling mistakes, and in case a specific problem needs more time to be fixed or a number of replies have to be exchanged, all the information will be in one place, so either party can always follow the steps taken by the other one. The downside of using tickets to get in touch with your hosting company is that they’re often separate from the hosting platform, which suggests that if you have to supply info or to adhere to directions, you’ll have to use at least two separate admin dashboards and this number could increase if you wish to administer a handful of domains. Furthermore, lots of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Hosting

In stark contrast with what you may find with plenty of other hosting companies, the ticketing system that we are using with our Linux hosting is part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not have to remember different log-in credentials, since you’ll be able to manage both your tickets and the hosting account itself from one single place. So, in case you’ve got an enquiry or experience a challenge, you can contact our client care team instantaneously. Our system offers a smart search option. This goes to say that even in case you’ve sent a vast number of tickets through the years, you will be able to find the one that you need without any difficulties. Moreover, you can read knowledge base guides to dealing with commonly encountered challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated services, was developed with one idea in mind – that you should be able to manage everything connected to your semi-dedicated account from a single location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or confront an issue, you can get in touch with our help desk team on the spur of the moment without the need to sign in to a different interface. You can browse your website files or check various settings within your account while you post a new ticket or read the response to an old one. In case you’ve got tons of tickets and you’d like to track down a particular one, you can take advantage of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain an answer in less than sixty minutes irrespective of the nature of your query or problem.