Being able to contact your hosting provider if you have any questions or experience any issues is really important and how fast they will answer back and react is usually essential, particularly if your site is business-oriented, as more downtime often means losing potential clients. The support options are usually one way to recognize actual providers from resellers. The second usually reply just to emails or support tickets and you'll need to wait for a whole day or maybe more so as to receive a response. If your problem involves a few replies, you will end up losing a few days to get a problem solved. Using the services of a legitimate and trustworthy hosting supplier, you should be able to get in touch with the support anytime and get a timely response whatever the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Hosting

We provide 24/7 billing, customer and tech support for all our Linux hosting. Even if you aren't our client yet and you have some questions, we can help you in a timely manner and provide you with the needed info, to give you a choice to make the very best decision when you acquire a new web hosting account. We are available anytime, including holidays and weekends, and we offer several means of communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we have multiple phone numbers globally, thus you are able to call the one that is closer to you. The maximum response time for the email messages and the tickets is one hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for days to get support for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You are able to test our support services even before you get a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and basic queries. Our agents can assist you to choose the right package or supply you with details about our servers, to check whether the system requirements for your websites are met. When you are an existing customer, you will also be able to get in touch with us through electronic mail or through our ticketing system, which can be accessed from the Hepsia web hosting Control Panel. We warrant that whenever you employ any of these two methods of correspondence, you'll receive an answer within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other suppliers, even big ones, you are able to compare the response time because it usually takes a whole day for them to address a support ticket.

24/7 Customer Support in VPS Web Hosting

If you've got a Virtual Private Server through our company, you can contact us 24/7 for any server-related issue or forany issues or questions with regard to the pre-installed software your server comes with. In case you haven't bought a virtual private server plan yet, you can find out more information about our services by giving us a call or by employing the live chat service. For more technical problems, you're able to send an email message or open a trouble ticket from your billing Control Panel and you will receive assistance within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The actual reply time in most cases does not extend past 30 mins. If you need assistance with third-party software, you can use the Managed Services upgrade that you can include to every single VPS plan and our administrators will help you with any set up or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour maximum reply time warranty, you will benefit from timely support when you order a dedicated server from our company. Our customer and tech support teams are online 24/7/365, as a result every time you open a ticket from your billing account or you send an email related to any issue with the server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option if the issue involved requires more time to be resolved or when it should be given to our admins, since it's far more convenient to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.